Privacy Policy

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Reservation and booking details
• Payment information (processed securely through encrypted channels)
• Guest preferences and special requests
• Communication records and feedback
• Website usage data and cookies

How We Use Your Information

Your information is used to:

• Process reservations and provide hotel services
• Communicate with you about your stay and services
• Improve our facilities and customer experience
• Send promotional offers and updates (with your consent)
• Comply with legal and regulatory requirements
• Ensure the security and safety of our guests and property

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in our operations
• When required by law or to protect our legal rights
• In case of business transfer or merger
• With your explicit consent

Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure payment processing systems
• Regular security audits and updates
• Restricted access to personal information
• Staff training on data protection protocols

Cookies and Website Usage

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookie settings through your browser preferences.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• File a complaint about our privacy practices

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Generally, guest information is retained for 7 years after your last stay, unless longer retention is required by law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

Last Updated: January 2024